Videocon d2h

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The Videocon d2h Challenge

The Videocon d2h Challenge

Suggest a technology solution to improve the SLA for customer complaint resolution

Company Info

‘Videocon d2h brings to its subscribers digital quality television viewing with the help of the state of the art MPEG-4 DVBS2 technology on its platform.’ The organization, branded as ‘Videocon d2h’ in the consumer market, brings to its subscribers digital quality television viewing with the help of the state of the art MPEG-4 DVBS2 technology on its platform. The company’s subscriber base has grown significantly since its commercial launch in 2009; in fact it has proven to be the fastest growing DTH service provider in the country in the last 2 years. The brand ambassador for the brand, Mr. Abhishek Bachchan, is one of the most suave and enterprising actors in the country and has helped develop an instant connect with the audience.

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Watch the Videocon d2h Challenge on Youtube

COO Profile

Himanshu Patil
Chief Operating Officer, Videocon d2h

Himanshu Patil is the Chief Operating Officer of Videocon d2h

The Challenge


Mentor’s Profile

  • Ksenia Tchoumatchenko

    Program Director, Mobile Solutions, Capgemini

  • Ksenia Tchoumatchenko is an Operations Director of the Global Service Line focusing on Mobile Soltuions for Capgemini Group. She works with many internal and external

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Jury Members

  • Himanshu Patil

    Chief Operating Officer, Videocon d2h

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    Himanshu Patil

    "Big Data is changing our lives without any one knowing. Truly a case of Big Brother is watching you."

    Himanshu Patil is the Chief Operating Officer of Videocon d2h. He holds a master’s degree in management studies from the University of Bombay. He has over 25 years of experience in the field of marketing, operations and technology and has been associated with organisations like Onida, Videocon, Kinetic and Bajaj Electricals in the past.For more than 20 years, he has played an instrumental role in helping diverse companies achieve dramatic revenue, market and profit growth. From new market penetration and new product development to operations turnaround,he has led startup, high-growth and transitional companies realize aggressive, market-driven corporate objectives. He was responsible for setting up the DTH project for Videocon. His present role as COO is to conceptualise and implement the overall technology and operational strategy of the Company.

  • Fernando Alvarez

    Global Mobile Solutions Leader, Capgemini

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    Fernando Alvarez

    Fernando Alvarez is vice president and leader of Capgemini’s Mobile Solutions practice. A thought leader and mobile solutions/technology subject matter expert, Alvarez has worked closely with multiple multinational corporations as well as global independent software vendors with regard to their enterprise mobile needs and strategies. Prior to joining Capgemini, Alvarez was president, CEO and chairman of Abaco Mobile, Inc., an Atlanta-based software company that provided enterprise mobile software solutions for more than 21 years. In 2000, Alvarez was honoured as one of the 100 most influential US Hispanic business leaders by Hispanic Business magazine. He is also a past recipient of Ernst & Young’s Entrepreneur of the Year Award. During his tenure at Abaco, his efforts positioned the company to become one of the few US Hispanic technology companies that achieved global success. Alvarez has a background in business, economics, and law, and is a frequent guest lecturer at industry events around the world.

  • Dr. Rajib Mall

    Prof. at IIT, Kharagpur.

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    Dr. Rajib Mall

    Dr. Rajib Mall obtained all his professional degrees: Bachelor's, Master's, and the doctoral degrees from the Indian Institute of Science, Bangalore. He worked for Motorola(India) for about three years before joining the faculty of Computer Science and Engineering at IIT, Kharagpur, where he is at present working as a professor. He has guided more than a dozen Ph.D. theses and has published more than 150 refereed international journal and conference papers. He has done consultancy projects for organizations such as General Motors, Infosys, Honeywell, and Usha Telecom. He works mostly in the areas of program analysis and testing for traditional as well as emerging software systems.

Missed the deadline?

Now is the time to shine!

Participate online! Tweet your solution to the Videocon d2h Challenge with the #FutureOfCustomerService

Contest starts from 14th November. Read contest terms and conditions